FAQ Module

We try to keep additional costs to a minimum. The CUSTOM plan can have more involved such as acquiring Royalty Free Stock Footage or Music. These would be discussed with you before a contract was signed.

The MONTHLY, QUARTERLY, and ANNUAL plan include these costs.

100%. You are entitled to unlimited videos per month. Every video you submit goes into a queue. Once we finish one video, we move on to the next. If possible, we’ll even work on multiple videos at once.

However, it should be kept in mind that it takes about 1-2 days (24 to 48 hours) to turn around a draft. So, could you conceivably get dozens of videos done in a month? Sure! Just depends on how many times you send it back with edit requests, which are also unlimited by the way.

We understand that sometimes things just don’t work out, no matter how hard we tried. Regardless of the plan you choose (Custom, Monthly, Quarterly, or Annually) you are entitled to a Pro-Rated refund based on the amount of work already completed and the term left on your subscription within 14-days of purchase.

A computer algorithm is used to calculate this amount.

Though, we hope it never comes to this! With unlimited versions, we’ll be sure to get it right!

After 14-days, there is no refund option.

The point of “Unlimited” is to not limit what you can do in a month. However, somethings are also not humanly possible such as altering space-time. The 1-2 day turnaround is because of physical limitations of the video medium. Computers still take time to render video. Internet still takes time to upload and download. Time still passes linearly.

So, if you have 30 hours worth of raw, unedited footage for me to go through, you can expect at least 30 hours of me sitting in front of a computer going over your footage – especially if that video includes dialogue.

There is also the limits of legality. I will try very hard to find any song you want to use in your video, but Copyright Laws do protect artists and corporations. So, it may be possible that the version of a popular song you want in your YouTube Ad might not be available. I can, however, track down legal “sound-alike” songs or artists, as well as media.

And finally, the limit of video itself. If the video didn’t get it, there’s a chance that no amount of editing will get it. Badly recored audio? Noisy space? Bad lighting? Send me the footage and we’ll see what we can do to the best of what’s humanly possible.